PRIVACY POLICY
Medax Fitness Pty Ltd – Privacy Policy
Medax Fitness Pty Ltd (“Medax Fitness”, “we”, “our”, “us”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
1. Collection of Personal Information
We collect personal information necessary to provide our services, including:
- Name and contact details (email, phone number)
- Health and fitness information (including goals, training history, and lifestyle data)
- Payment and transaction details
- Any other information you provide during onboarding or coaching
2. Use of Personal Information
Your personal information is used to:
- Deliver coaching services and programs
- Personalise training and nutrition plans
- Monitor progress and provide support
- Process payments and manage subscriptions
- Communicate with you regarding your program, updates, and support
3. Disclosure of Personal Information
We do not sell or rent your personal information.
Your information may be disclosed to trusted third-party providers where necessary to operate our business and deliver services, including:
- Payment processors (e.g. Stripe)
- Coaching and program delivery platforms
- Communication tools and software systems
These providers are required to handle your information securely and in accordance with applicable privacy standards.
4. How Information is Stored and Protected
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information is stored securely using trusted third-party platforms and systems required to deliver our services.
While we take reasonable precautions, no method of transmission over the internet is completely secure.
5. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal, regulatory, and operational requirements
When information is no longer required, we take reasonable steps to delete or de-identify it.
6. Marketing Communications
From time to time, we may send updates, offers, or promotional communications.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
7. Cookies and Website Data
Our website may use cookies and similar technologies to improve user experience and track website performance.
You can disable cookies through your browser settings if preferred.
8. Third-Party Links
Our website or services may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.
9. Access and Control of Your Information
You may request access to, correction of, or deletion of your personal information at any time.
To make a request, contact:
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised date.
11. Contact
For any questions or concerns regarding this Privacy Policy, contact:
Medax Fitness Pty Ltd
Email:
support@medaxfitness.com